emergency.lu provides a mobile, satellite-based telecommunications platform designed to rapidly restore connectivity in disaster-affected areas where conventional infrastructure has been damaged or destroyed.
The system delivers end-to-end communication solutions, from satellite backhaul to on-site network distribution, enabling secure and reliable internet access, voice communication, and data services in austere environments.
These services facilitate coordination among humanitarian organizations, national authorities, and international response mechanisms.
In sudden-onset emergencies, where the first operational hours are critical, emergency.lu supports first responders and rapid deployment mechanisms by ensuring immediate connectivity upon arrival.
This includes dedicated support to UNDAC teams, EU Civil Protection Teams (EUCPT), and other surge capacities operating under international coordination frameworks.
Beyond supporting humanitarian organizations, emergency.lu directly contributes to improving access to information for affected populations, an element widely recognized as vital for empowerment, protection, and the ability to make informed decisions in crisis contexts.
UNHCR’s Connectivity for Refugees (C4R):
emergency.lu deploys connectivity solutions designed for refugees, internally displaced persons, and host communities. These solutions may include the installation of community Wi‑Fi hotspots or the creation of shared digital spaces (cybercafés), providing direct access to information, assistance services, educational resources, and communication tools that allow people to stay in contact with loved ones. Connectivity for Refugees is an initiative founded by UNHCR, the International Telecommunication Union (ITU), the GSM Association (GSMA), and the Government of Luxembourg.
Services for Communities (S4C) of the Logistics and Telecommunications Cluster (LTC):
This initiative aims to provide basic telecommunications services to communities living in crisis or insecure environments. Through this support, emergency.lu helps ensure minimum yet reliable access to essential communication tools, enabling communities to receive vital information, access educational resources, and maintain social links in contexts where communities are frequently isolated or vulnerable
During Cyclone Gezani‑26, Luxembourg deployed its Rapid Response Satellite Communication Module under the UCPM. Registered in the ECPP and owned by CGDIS, it reflects emergency.lu’s proven…
Emergency.lu deployed high‑throughput O3b mPOWER MEO connectivity in Farchana, Chad, providing resilient, low‑latency communications for humanitarian workers and refugee communities supporting…
Luxembourg donated a full Ku‑band VSAT kit to WFP Niger for the ETC Sahel Project, enabling reliable satellite connectivity for a new digital information and training centre in Tahoua and…
Directorate for Development Cooperation and Humanitarian Affairs
6, rue de la Congrégation
L-1352 Luxembourg
Luxembourg
